īecause software licenses are assigned to UI user accounts, you may need to check with the ITS Help Desk to verify that you have an Microsoft 365 account, and are assigned a license for Office ProPlus. If not, you will want to uninstall your current version of Office and install Office ProPlus from your Microsoft 365 portal. Under Product information, you will see 'Subscription Product' if you have installed a subscription version of Office ProPlus.
To verify, open any Office application (e.g., Word, Excel, etc), then select File > Account. If you run into problems accessing Office ProPlus, you should verify that you have properly installed Office ProPlus (rather than a non-subscription of Office). This support article provides information for troubleshooting specific errors presented to you, as well as general steps for diagnosing Office ProPlus problems. For example, you could run into issues with activation, licensing, or connectivity. Although Microsoft 365 ProPlus is designed to be easy to install, activate, and use, problems may occasionally arise.
